1. Change Of MindA Return Authorisation Number (RAN) is required for all returns.
You may be entitled to a credit, provided you return the item to us within 14 days of your order being received. All returns and refunds are subject to restocking fee (minimum amount is around 20% of item or minimum of $15 whichever is higher).
The item must be returned to us in brand new condition, with the packaging and item being exactly as it was when you received it. All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product.
If the returned item is in a noticeably used condition, then a credit may not be offered. Clothing and footwear items may not be returned if they have been worn, or if sewing tags have been removed.
Given the nature of the presentation of the products on the web and different types of displays and screens in use, colours, textures and fabrics shown on our Websites may slightly differ from the actual item.
Return postage will be at your expense.
If eligible, we will issue you a Credit Voucher to the value of the item, once the item is returned and assessed.
We DO NOT hold stock and so cannot facilitate exchanges..
We reserve the right to refuse any return that is received without prior authorisation from us, or does not arrive within the acceptable return period. In the event that we receive an unauthorised returned item, return shipping and handling costs will be passed on to the customer.
2. Faulty Items
If your item arrives Dead On Arrival or you find a defect arises after delivery please contact our Customer Service department. Each case will be assessed on case by case basis on its merits.
Depending on the fault, you may be offered the choice of refund, repair or replacement of the item (subject to availability). Return postage of faulty items to be assessed will be at ALWAYSALES's expense.
3.Incorrectly Described Items
We work hard to present the products on our Websites as accurately as possible. As much as we try to avoid it, on some occasions the information on our Websites may contain inaccuracies. We make no warranty or representation that the information provided by our suppliers, including in relation to product descriptions, is correct, accurate, complete or reliable. However, please contact our Customer Service team if you have received an item that has not been correctly described.
In the event that it is verified that you have received an incorrectly described item you will be entitled to a remedy, which may include a full refund by your original method of payment.
4.Computer Hardware - Exclusions and Limitations
ALWAYSALES is not liable for any damage to or loss of any programs, data, or other information stored on any media contained within electronic or computing Products. Recovery and reinstallation of system and application software and user data are not covered under any ALWAYSALES warranty. In relation to any computing media Product, or any computing hardware Product or computing part contained within a Product, ALWAYSALES will not be responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, any costs of recovering, reprogramming, or reproducing any program or data stored in or used with ALWAYSALES Products supplied to you, and any failure to maintain the confidentiality of data stored on the Product. ALWAYSALES specifically does not represent that it will be able to repair any Product under warranty or make a Product exchange without risk to or loss of programs or data. Where a computing Product needs to be returned to ALWAYSALES for replacement or a refund, ALWAYSALES will in no manner whatsoever be responsible for any data you may leave on the computing Product.
5.Return Policy Exclusions
Due to hygienic reasons, no returns, refunds or exchanges will be accepted on the following items.
6.No Return Basis
The term "No Return Basis" means that unless the product is "Dead on Arrival", "Incorrectly Shipped" or "Damaged in Transit", the product will not be accepted for return unless it is defective within the warranties imposed by statute and which cannot be excluded by agreement.
Products sold on a "No Return Basis" include:Selected Products with a "No Return" label
CDs and DVD's
Beauty and health products
Liquor or Food products
Examples of conditions under which we would accept "No Return Basis" product are:
If it is found upon return that an item was not incorrectly shipped, a service fee will apply. This policy excludes any item that is not in the condition in which it was first shipped.